This is a simple procedure on how to configure your WordPress website to allow your members to upload their own avatars. Assuming you are getting this error " Upload Failed! Error was: Unable to create directory /avatars/3 " Here's how to fix this error: - Using a FTP program, go to wp-content folder. - Create a new folder " upload s" and give 777 permission. /public_html/wp-content (0755 permission) /public_html/wp-content/ uploads (0777 permission) Try uploading avatar, you will see this error disappear, and you will be able to crop the image. Hope this help.